nModal Solutions Inc., a Canadian Controlled Private Corporation, and its divisions, affiliates and subsidiaries ("nModal") respects the privacy and the integrity of any information that you provide in the use of nmodal.com, datamartist.com, analyticscanvas.com, their sub-domains, Google Sheets or Docs add-ons, any related websites and any features, content, application (collectively, the “Websites”), or services offered by nModal.
In accordance with the GDPR, we are extending the following rights to all of our customers:
Certain personal information may be exempt from your requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. If you have questions or concerns regarding this statement, or feel that nModal has not complied with the Policy, you should first contact our Data Protection Officer at firstname.lastname@example.org .
In order to use our products or services you must first complete a registration process and establish an account (“Account”) on our Websites (or grant access to the applicable information via third party authorizations such as Google Analytics and Google Drive). During registration of your Account, you may be required to provide basic contact information such as:
Trial and License Activation and Validation
In order to activate a either a trial version or a licensed version of nModal software, or to use either free or paid versions of Google Sheets or Docs add-ons, the application will communicate with nModal Servers, and hardware information, IP address, and depending on product type, user name and other information will be sent and stored to determine if a given machine or user is eligible for a trial activation, and to track the use of licenses. This information is used for licensing monitoring and enforcement purposes, and to enable nModal to manage API quotas and other operational matters.
Automatic Error Reporting
In order to maintain the high level of quality and stability of nModal software, critical errors are reported automatically to the central licensing server. The machine ID, account number and error details are transmitted securely and stored to enable nModal to understand and correct software issues.
Application Use Tracking
In order to monitor and ensure compliance with our and third party licensing agreements and quotas, the Analytics Canvas software connects to the nModal Servers at each launch of the application, to validate the trial or subscription Account, and reports via a secure web service during use of the software to report activity for tracking purposes. The activity reporting starts upon activation of the free trial period. The following information is transmitted to the nModal Servers where applicable:
In addition, user actions are tracked to provide insight into use patterns and to help nModal determine the popularity of different application features, and plan development of new features and enhancements as well as to allow nModal to direct support, technical assistance and product and service offers more effectively to users.
For Desktop only use, no information regarding the content of the queries (i.e. which metrics, dimensions, filters etc.), nor any actual web analytics data are ever collected by nModal. nModal tracks for example, that a query is created using a specific part of the application, but not what the specific structure of the query is, nor the actual data involved. For cloud platform use, all aspects of the queries and transformations are of course stored, since the canvases are in fact run on nModal Servers. This information is used for licensing and internal marketing purposes, but will not be shared with third parties except in a completely anonymous and aggregated form.
Occasionally, nModal’s Websites may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose information. The requested information typically includes marketing or product feedback information and, in some cases, optional contact and / or demographic information. If provided, contact information may be used for testimonials or to request additional feedback information. Users will be advised and given an opportunity to consent or opt-out of such uses. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of the nModal Websites and nModal products and/or services. Users’ personal information obtained from surveys is not shared with third parties unless nModal provides prior notice and the choice to users. Though nModal may use an intermediary to conduct these surveys or contests, the intermediary may not use users’ personal information for any secondary purposes.
We use Google Analytics to evaluate use of our Website and the Services. To opt-out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout/. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above.
Like most standard Web and mobile internet sites, nModal stores and uses web server log files. These files include information about web browsers, such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement solely for the internal use of nModal. In addition nModal uses third party tracking tools such as Google Analytics, and Google AdWords to track web visitors.
We may use your personal information to:
We only collect and process your data where we have a lawful basis for doing so, or where we have your direct consent.
Contract: The use of your information is necessary to perform any contractual obligations in order to provide any products or services to you or to administer any Contests you enter into.
Our legitimate interests: Where collection of your personal data is necessary for the purposes of our legitimate interests, such as to:
run, grow, develop and deliver our products and services;
detect and prevent fraudulent activities;
enhance the security of our product and services;
better understand how people interact with our website and our products;
determine the effectiveness of our campaigns and advertising; and
enhance, modify, personalise or otherwise improve our products, services, and communications for the benefit of our customers.
nModal will not share any information provided by users, except as follows:
When communicating with customers, partners and service providers, nModal may provide insight into how its customers use its applications and services. Such use data will be made anonymous and be aggregated in a way to protect the privacy of clients except in case where clients have granted explicit permission, such as case studies or testimonials.
In the event nModal goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be one of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information. If, as a result of the business transition, the users’ personal information will be used in a manner different from that stated at the time of collection, users will be given a choice to decline such different use.
You may choose to use Fastspring as your payment method for products and services purchased from our Websites or through our services. You acknowledge and agree that nModal may disclose personal information to Fastspring such as your name and email address so that Fastspring may contact you directly for personal information such as credit card information.
You acknowledge and agree that nModal makes no representation, warranty, covenant, or claim regarding, and nModal expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices in regard to any personal information that we disclose on your behalf or you provide to Fastspring directly or any other party in relation to purchasing a product or service from our Websites.
You acknowledge and agree that our terms and policies do not govern any other party.
You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which you provide personal information.
nModal maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we (i) destroy the information unless there is an outstanding request or order to preserve the information; or (ii) anonymize the information and use it for aggregated statistical purposes to help improve service and application functionality. This anonymized and aggregated information may be shared with others. In general, we will automatically destroy any information that can directly identify an individual no later than 10 years after your subscription or trial expires.
If you are a resident of a country other than Canada and use or submit personal information to nModal, you consent to the transfer of your personal information to Canada and to any of our service providers located outside of Canada. If you are using our service in a country other than the country to which the service is directed, you understand and agree that we may provide a different level of data protection than required by your country of residence.
You expressly agree to such transfers of personal information.
nModal employs security measures and follows directives as set out by regulations such as the GDPR, PIPEDA, and CAN-SPAM, as well as industry standard practices, in order to prevent the loss, misuse, unauthorized access, theft and alteration of personal information under nModal's control.
However, no transmission over the Internet can be guaranteed to be completely secure. Consequently, nModal, its affiliates, subsidiaries, service providers and their respective officers, directors, employees and agents do not represent, warrant or guarantee that personal information will be protected against misuse, loss or alterations and do not accept any liability for personal information submitted to or collected by them nor for your or third parties' use or misuse of personal information.
nModal Solutions Inc.
648 Windermere Ave